Support

Need help with JustiCity? The information below may help you.

Frequently Asked Questions

I forgot my password, what should I do?

Click the “Forgot Password” link on the game’s login screen to receive a password reset link via email.

My account was suspended, can I appeal?

Yes. Use the in-app “Ban Appeal” feature to submit your appeal. Our moderation team will review your appeal as soon as possible.

How do I cancel my Donator subscription?

To cancel your subscription:

  1. Open “Settings” on your iPhone
  2. Tap your name
  3. Tap “Subscriptions”
  4. Select JustiCity
  5. Tap “Cancel Subscription”

If you do not cancel your subscription at least 24 hours before renewal, it will auto-renew.

I bought a Donator Pack but didn’t use it, can I get a refund?

All refund requests are made through the Apple App Store. Visit reportaproblem.apple.com to submit a refund request.

A player is behaving badly toward me, what should I do?

Use the “Report” button to report a misbehaving player in City Chat or Direct Messages. Our moderation team will review your report and take necessary action. You can also add this player to your enemy list using “Add Enemy”.

I found a bug in the game, where should I report it?

Send an email with detailed description and, if possible, screenshots to support@justicity.app.

I want to delete my account, how can I do this?

To request account deletion, send an email to support@justicity.app. Within 30 days of receiving your request, your account and all data will be permanently deleted.

I want to see or correct my data

To exercise your rights regarding data access, correction, or deletion, please write to support@justicity.app.

The game won’t open / I can’t connect

Try the following:

  1. Check your internet connection
  2. Close and reopen the App
  3. Restart your device
  4. Update the App to the latest version
  5. If the issue persists, contact support@justicity.app

Contact Us

Email: support@justicity.app

Average response time: 24-48 hours (excluding weekends and holidays)

Please include the following information in your message:

  • Your in-game username
  • Detailed description of your issue
  • Screenshots if possible
  • Device and iOS version you are using

 

Or, you can easily contact us by filling out the form below:

CONTACT US

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